Service & Delivery Policy

Last Updated: 27 October 2026

1. Digital Products Only

Stonic AI sells digital software exclusively. There is no physical shipping involved. Everything is delivered electronically: the installer is downloaded from our website, and access is switched on for your account.

2. Delivery Method

Delivery means one thing: the Lifetime licence or monthly plan you bought is switched on for the email address attached to the order. There is no physical media, no shipment, and no licence key to keep safe — the buyer simply signs in to the desktop app with that same account.

Card orders are delivered automatically. Card payments are processed by Polar, our authorised reseller and Merchant of Record; Polar notifies our system the moment the payment clears, access is switched on, and the buyer is shown a confirmation page. Direct payments (JazzCash, bank transfer, USDT, Binance Pay, Redot Pay) are verified by our team, who then switch on access for the email address the buyer provides. The installer is free to download from our website at any time, before or after buying.

3. Delivery Timeframe

For card orders, delivery is immediate — access is normally active within seconds of payment, with no manual step involved.

For direct payments, delivery follows verification of the transfer. In most cases this is completed within 30 minutes. The maximum delivery window is 24 hours from the time the transaction is verified.

4. What Is Delivered

A Lifetime licence. A one-time payment for Stonic AI Generation 3, switched on for the email address you provide as soon as payment is confirmed. It runs on your own AI provider API keys, can be signed in on up to 3 computers at once, and — for a new Lifetime purchase — includes the first month of the Basic plan. Nothing renews.

A monthly plan. Switched on for the email address you provide, immediately after payment is confirmed, with the AI included — no API keys needed. How many computers you can be signed in on at once depends on the plan you chose. A plan runs for the period you paid for, normally one month. A plan paid by card renews automatically each month until you cancel it, and you can cancel at any time before the next charge from your account page. A plan paid directly does not recur — it simply ends when the month is over.

Either way, the installer is available to download straight away, and you can reinstall at any time — your access stays on your account, not on the machine.

5. Delivery Confirmation

Buyers should check their email inbox (including the spam/junk folder) for delivery confirmation and access details. If access is not received within the stated 24-hour timeframe, please contact our support team immediately.

6. Failed or Delayed Delivery

If a buyer faces any issue receiving their product or accessing their download link, they should contact us immediately. Our team will resend the download link or assist with setup to ensure successful delivery.

7. Contact for Delivery Issues

For any delivery-related concerns, reach out to our team through the following channels: